FAQs

How much is delivery?

Answer:

For most products:
UK: Under 1 kgs

Hermes Tracked: £3.90 orders less than £30. 

Hermes Tracked: Orders £30 and over

FREE

UK: under 2kg

Royal Mail 2nd Class Tracked and Signed: £4.50 


Europe:

To 1.2kg:

Royal Mail Tracked: £12.50

USA:

Royal Mail Tracked: £18.00

Question:

How do I return an item? (From UK addresses only)

Answer:

Returns:
- within 30 days from date of purchase
- send the item back unused/undamaged if possible
- email us at sales@ukbeautybay.com for a returns label
- we use Hermes for returns, please drop off at Hermes Parcelshop near you!
- unless damaged in transit, items returned must be in a saleable condition
- Refunds returned to original payment method

Question:

Can I change/cancel my order?

Answer:

We are very accommodating to our customers! If your order has not been shipped or has been shipped and the courier has not collected it yet...then yes! We are happy to help with shipping address changes, product changes and order cancellations because we get it..you changed your mind or made a mistake! Don't we all? :)
Email: sales@ukbeautybay.com as quickly as possible after placing an order quoting the order number and/or email address along with the change you want to make. We try to accommodate your request!

Question:

How long does delivery take?

Answer:

UK: 1-3 days order processing time THEN Hermes or Royal Mail 2-3 days 
Rest of World: 1-3 days order processing time THEN Royal Mail to your country 4-14 working days.

Note: Customs may cause delays for international delivery. VAT and Customs Duty may be chargeable. The Local delivery partner in your country will deliver to your shipping address.

Question: 

My order is taking to long for delivery can I get a refund?

Answer:

If you ordered something online, there are laws to protect you. These laws – called the Consumer Contracts Regulations – came into effect in June 2014, and they apply to items bought online, over the phone or by post.

They state you’ve got 14 days after you receive a package to notify the seller that you have changed your mind, regardless of whether it's faulty or not. You then have a further 14 days to send back the item. It must be sent back unopened and in its original packaging.

If the delivery has taken more than 30 calendar days then you can legally cancel the contract and get a refund, regardless of whether the item was bought online or in store.

If you've waited less than 30 days, your rights depends on how you bought the item.

If you ordered it online then it may be possible to cancel the item before it arrives – most stores will have cancellation policies in their T&Cs, so check them or give the retailer a call to find out. If an item has already been dispatched it's unlikely that you will be able to cancel your delivery. In that case you may have to wait until it arrives and return it unopened and in its original packaging to get a refund.

Email us if you have any more questions!

Happy Shopping!

Sophie x