Products are shipped from our London warehouse.
How long is delivery?
Delivery usually takes:
between 3-5 days for UK delivery addresses (2nd Class)
and 1-3 days (1st Class)
and 4-10 days for Rest of World.
Since Brexit, all items sold from the UK and shipped to EU countries may incur delays at the customs border and parcels may incur customs duty and VAT on top of the purchase price and shipping costs already paid to The Face Method. Customs documents are provided by us to allow your purchase to pass through customs as quickly as possible. Since January 2021, we have experienced some delays at the customs border, please check your tracking log for updates and where a "delivery partner" link is shown on the tracking log..please follow the link to see which local service will ensure the delivery in your country.
How much is delivery?
1. For UK delivery addresses we offer Royal Mail at checkout. (All costs for standard weight package up to 2kg)
2nd Class Royal Mail Tracked and Signed:
Orders up to £50 in value - £4
Orders over £50 in value - FREE
1st Class Royal Mail Tracked and Signed:
All orders £5.50
2. Rest of World delivery addresses: (For standard size parcels up to 1.2 kg)
We use The Royal Mail for all international shipments: £12.50 or more for very heavy parcels.
Note: Please read the individual product pages for specific delivery information where these apply.
Orders cannot be cancelled once they are shipped. Once the courier has receipt of the item(s) to be delivered we cannot change the order address or cancel the order. Once you make an order and the order is being processed but it has NOT yet been picked up by the courier or sent by surface mail we have no control over the process until it reaches the destination.
Refunds of damaged goods will only be made if evidence is provided of the damage and the damage occurred as a result of manufacture or during transit. Once this evidence is scrutinzed by The Face Method employees and we are satisfied that a refund is due, only then will a refund be made
You are entitled to change your mind within 14 days of making the order, your consumer rights, according to the Consumer Rights Act of the United Kingdom, are protected. However, if you change your mind and the item(s) have already been shipped within the 14 day period we cannot retrieve the item(s) once in transit. We ask you to wait for delivery of the parcel(s) and then forward the item(s) to The Face Method within 14 days of receipt of the item(s) to the address below, UNOPENED and UNDAMAGED. Once we receive the item(s) and check it over to ensure that it is in brand new condition, unopened, clothing item(s) are unworn with tags still attached, only then can a full refund be made in this instance.